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Returning your Savings paperwork

Returning your Savings paperwork

Why do you check my identity?

When you apply for any banking product, the provider is required to verify your identity if they don’t know you already. This is to comply with Anti-Money Laundering regulations, protecting you from fraud and preventing financial crime.

How do you confirm my identity and/or address?

We use a list of acceptable documents to confirm your identity and address. ‘List A’ confirms your identity and ‘List B’ confirms your address.

What is List A?

‘List A’ is documentation which enables us to confirm your identity and is shown below, with requirements noted alongside

Please note we can’t use the same document to meet a List A and List B requirement

List A

 
Document Notes

Passport *

CERTIFIED COPIES ONLY

  • Must be current
  • Must be the photo page

UK or EEA photo-card driving licence *

CERTIFIED COPIES ONLY

  • Must be valid and current
  • We need to see the front and back of the licence and it must show your current address

UK paper driving licence *

CERTIFIED COPIES ONLY

  • Must be valid and current
  • We can’t accept the counterpart of a photo-card licence, only old style paper licences which are still valid

UK photo-card provisional driving licence *

CERTIFIED COPIES ONLY

  • Must be valid and current

HMRC tax notification

  • Must have been issued in the last three months
  • We can’t accept a P2 or P45 or P60 certificate

Evidence of entitlement to a state or local authority funded benefit

  • Must have been issued in the last three months or twelve months if you receive an annual letter 
  • This includes housing or council tax benefit, tax credit, and pension, educational or other grant

Firearms certificate *

CERTIFIED COPIES ONLY

  • Must be current

 

What is List B?

‘List B’ is documentation which enables us to confirm your current address and is shown below, with requirements noted alongside

List B

 
Document Notes

Bank/building society statement

  • The account must still be open
  • Must be a complete statement dated within the last three months or six months if you receive half yearly/yearly statements 
  • We’ll accept statements printed from your Internet Banking as long as they provide your name, address, sort code, account number, transactional information and are dated within the last three months
  • We can’t accept Sainsbury’s bank account or credit card statements
  • We can’t accept business accounts

UK or EEA photo-card driving licence *

CERTIFIED COPIES ONLY

  • Must be valid and current
  • We need to see the front and back of the licence and it must show your current address

UK paper driving licence *

CERTIFIED COPIES ONLY

  • Must be valid and current
  • We can’t accept the counterpart of a photo-card licence, only old style paper licences which are still valid

UK photo-card provisional driving licence *

CERTIFIED COPIES ONLY

  • Must be valid and current

HMRC tax notification

  • Must have been issued in the last three months
  • We can’t accept a P2 or P45 or P60 certificate

Council tax notification

  • Must be less than twelve months old
  • Must relate to your current address

Utility bill

  • Must be dated within the last three months or twelve months if an annual bill. Any bill sent to us must show your full name and address
  • We can accept gas, electricity and water bills
  • We'll accept copy utility bills as they are dated within the last three months.
  • We can’t accept a mobile phone bill but we’ll accept telephone landline or broadband bills but they must be dated within the last three months

Mortgage statement

  • Must be dated within the last twelve months
  • We'll accept copy statements as long as provide your name, address and transactional information.

Credit card statement

  • Must be dated within the last three months
  • We can’t accept Sainsbury’s Bank credit card statements
  • Must show to your current address
  • We'll accept copy statements as long as they provide your name, address, transactional information and are dated within the last three months.

 

What if I don’t have anything from ‘List A’ or ‘List B’?

If you don’t have any of the documents shown in List A and/or List B, please Contact Us to discuss your application.

I’ve been asked to send a Bank statement in addition to an item from List B. Will a single bank statement satisfy both requirements?

If we’ve asked you to provide items from List B and a Bank statement, a single Bank statement will satisfy both List B and Bank Statement requirements.

Please note that any Bank / Building Society Statements must show the sort code, account number and transactional information as well as your name and address and be from the account whose details you provided during your application.

Why does my joint applicant have different document requirements to me?

We treat customers as individuals even on a joint application, so we need to confirm the identity and address of both parties.

What is a certified copy?

A ‘certified copy’ is a photocopy of the original document which has been signed, stamped and dated by an independent professional. They should also print their name in full and provide their business contact details. This will allow us to contact and verify the certified as part of our checks. You may be charged for this service.

We’ll record the information we need, then return any documents marked with an * in the List A or B above. If you need any other items returned, please let us know by including a covering note with your documents.

Who can certify my documents?

  • Accountant 
  • Bank Official
  • Chartered Surveyor
  • Dentist
  • Doctor
  • Independent Financial Advisor
  • Local Councillor 
  • Nurse/Midwife
  • Police
  • Post Office 
  • Psychologist 
  • Solicitor/Lawyer/Notary
  • Teacher 

*Please note, the Post Office won’t certify copies of UK Birth, Marriage or Death Certificates due to Crown Copyright Regulations.


 

How do I certify my documents?

Take the photocopied document and the original and ask the person to certify the copy by writing ‘Certified to be a true copy of the original’. (The Post Office have a standard form which states “this copy is a true likeness of the original”). Note: If you’re sending us a certified copy of a photo-card driving licence we need to see both the front and back.

The certifier will need to print their name in full, sign and date it and provide their business contact details and company stamp.

Example of acceptable wording and information required for certification

Will it cost me to have a document certified?

Some certifiers may charge for this service. Please check with the relevant person or company that is certifying your document(s) to understand any charges.

Can I send documents printed from the internet?

We can accept certain documents printed from the internet but they must be dated within the last three months and meet the following requirements:

  • Mortgage / credit card statements (except Sainsbury’s Bank credit card statements) which must show your current address
  • Bank / Building Society Statements which must show the sort code, account number and transactional, or summary transactional, information as well as your name and address
  • Utility bills e.g. gas, electricity, water. We can’t accept a mobile phone bill but we’ll accept telephone landline or broadband bills